& Returns Information
Delivery To All UK Mainland Addresses £5.99 – Next day UK Mainland Delivery £8.99
Highlands and Islands of Scotland & the Channel Islands £12.00
We can also deliver to Northern Ireland, the Scottish Highlands and UK offshore islands (e.g. Channel Islands) for a supplemental charge. Some larger or heavier items will be couriered to Northern Ireland, the Scottish Highlands or UK offshore islands. In these cases, we may need to contact you to arrange for a courier supplement charge, but only if your item is one that requires a courier and you live in Northern Ireland, the Scottish Highlands or UK offshore islands.
Due to restrictions with couriers, we do not currently offer shipping outside of the UK. We apologise for any inconvenience that this might cause.
Frequently Asked Questions
Who Will Deliver My Order?
Most of the items on our website will be sent out by courier or Royal Mail, dependent upon weight and value. Toher couriers/delivery services may be used when/where necessary.
How Do I Check What Delivery Method Will Be Used?
Please give our customer care team a call to check how your item will be dispatched on 0330 120 1520, or email firstname.lastname@example.org. To avoid disappointment and to ascertain a precise delivery expectation, please call our team on 0330 120 1520, and we will be able to check stock levels and delivery times before you order.
When Will My Order Be Dispatched?
We aim to dispatch your item as quickly as possible. However, please remember that most devices require specific set-up/configuration for you before they are sent out and this takes time. As such, we endeavour to dispatch goods in up to 3 WORKING DAYS from receipt of your order.
Items are sent by either 24 hour courier service or a 2 to 3 day delivery service. Please see individual product descriptions for more details.
Items are not dispatched on Saturdays, Sundays or Bank Holidays as our offices are closed.
Please note that due to a high demand for some products, orders may take slightly longer to reach you.
Can I Get My Order Even Faster?
Many of our products can be delivered by courier for an additional charge to ensure that you receive urgent products even faster. Please see delivery options on individual products for availability of delivery methods or call our Customer Care Team on 0330 120 1520 for further details.
My Order Has Not Arrived?
The period stated within which you will receive your order is approximate. Royal Mail packages can take between 1 and 5 days. Larger items sent via courier generally arrive within 2 to 3 days, some specialist items will take longer. Goods will be sent to the address given by you in your order and stated in the Order Confirmation. Please note that orders of multiple items may arrive separately.